FAQ

We currently offer shipping to North America and Europe only. We aim to expand our services in the future, so stay tuned for updates!

Yes, we offer free standard shipping on most items. For certain products that require additional shipping fees, the costs will be clearly indicated in the product description.

Delivery times vary depending on the warehouse location: U.S. Warehouse: Estimated delivery time is 3-7 business days. China Warehouse: Estimated delivery time is 7-20 business days.

Yes, once your order ships, you will receive an email with a tracking number. Use this number to track your package on the courier’s website for real-time updates.

If you’re not satisfied with your purchase, you may return eligible items within 60 days of receiving your order. Items must be unused, in original packaging, and meet our return criteria. Please see our Return Policy for details.

Certain items, such as custom products or sale items, may be non-returnable. Specific exclusions will be listed in the product descriptions or in our Return Policy.

Please contact our customer service team within 3 days of receiving a damaged or defective item. We will work to arrange a replacement or refund upon verification.

At this time, we do not offer direct exchanges. If you would like to exchange an item, please initiate a return and place a new order.

International shipments may be subject to additional customs duties, taxes, or fees imposed by the destination country. These are the customer’s responsibility and are not included in our shipping rates.

We’re here to help! If you have additional questions or need assistance with your order, please reach out to us at: Email: [email protected]